Emergency 18000

Our relay assistants are sensitive and well trained and handle each call with complete confidentiality. All relay calls are strictly confidential and no records of any conversations are maintained. Calls to the relay and helpdesk may be monitored for quality and training purposes.

Read this section carefully, it could save your life, or someone else’s

18000

This is the only number you need to dial to get through to the following services:

• Police
• Fire service
• Ambulance
• Coast Guard

When you dial 18000 you will get straight through to an Emergency Services Operator. A Typetalk Operator will be brought into the call as soon as the Emergency Services Operator answers your call.

The Emergency Services Operator will ask you which service you need. You must tell them if you want the Police, Ambulance, Fire or Coast Guard.

The Operator will put you straight through to your nearest station for the service you have requested.

Remember: If you have dialled the emergency services in error, do not hang up. Stay on the line and inform the Operator of the mistake. This will avoid the possibility of the police being called to your address.

The Emergency Services Operator will ask you a few questions. Try to answer them as best you can but do not worry if you are unable to answer the questions. You are asked these questions to help find out exactly what the problem is. Some of the questions you may be asked are:

• Where is the trouble?
• What is the trouble?
• Where are you and the number you are calling from?

You can ring the emergency services any time of the day or night, 365 days a year.

An emergency services Operator and a Typetalk Operator will always be there to answer your call.

Never make a hoax call

You instantly put the lives of other people at risk. Imagine not being able to get through to the emergency services because they are dealing with a hoax call. Think before you dial! Hoax calls are against the law and your telephone calls may be traced.

An example of an emergency is a fire, burglary, assault and car crash. An example of a non emergency is a broken washing machine, car breakdown, lost keys or broken street lights.

Always Remember

Stay calm, things will happen much quicker if you do.

Try to answer as many questions asked by the Operator as possible.

Don’t take risks, if in doubt — get out.

To download the Emergency leaflet click here.
Alternatively contact Typetalk’s Customer Service Team on 18001 0800 500 888 (textphone) for further information.